We are hiring! First Contact Worker

February 15, 2023


Internal/External Posting
First Contact Worker (full time)


This full-time position is directly responsible for coordination of First Contact duties at The AIDS Network.
Based in Hamilton and reporting directly to the Director of Programs and Services at The AIDS Network, the First Contact Worker is a direct frontline position that provides reception and administrative duties as well as support to harm reduction and practical assistance programs. The First Contact position is also responsible for program administration and supports accountability to meet reporting requirements for the funded program.


• To greet service users and visitors of the organization.
• To provide brief harm reduction service to service users of the syringe distribution program.
• To assist with our harm reduction peer working group as needed.
• To answer phone calls at reception.
• To provide direction to the appropriate person and/or program for service users or visitors.
• To maintain a tidy and organized reception area.
• To help coordinate the training of First Contact volunteers and students in collaboration with the Support Worker of Programs and the Community Engagement Coordinator.
• To respond to the ongoing training needs of volunteers and students at First Contact.
• To ensure accurate and appropriate records, including ongoing data requirements of the harm reduction programs.
• Will provide harm reduction supply and data collection training to new van volunteers during their in-office orientation hours


• Appropriate combination of education and experience in office administration, volunteer coordination, and/or social services;
• In-depth knowledge of issues facing people living with HIV/AIDS and people at risk for HIV/AIDS, including harm reduction practice.
• Experience working from a diversity, equity, and inclusion framework;
• Excellent organizational skills and attention to detail;
• Flexible to challenges as they arise and the ability to remain calm under pressure;
• Ability to handle confidential/sensitive information with discretion and maturity;
• Demonstrated ability to communicate effectively in conflict and other situations that may require tact, diplomacy and discretion;
• Strong communication skills in English, both written and oral;
• Demonstrated proficiency with computer systems, (i.e., PowerPoint, Word, Excel, Outlook);
• Current First AID certification is an asset


This is a full-time permanent position (35 hours per week) with The AIDS Network. We offer a competitive compensation package, including comprehensive benefit package.


Please forward your electronic resume and covering letter by email only no later than 9:00am on Friday, February 24th to recruitment@aidsnetwork.ca

The AIDS Network values inclusion and diversity and promotes access and equity using an anti racism, anti oppression framework. Persons living with HIV are encouraged to apply.