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Programs and Services Update

January 4, 2022

Update: January 5th, 2022

We are temporarily adjusting program and service delivery.

As the current COVID-19 Omicron variant situation continues to evolve, we are temporarily adjusting our program and service delivery.

– All in-person meetings, groups and gatherings are temporarily suspended. 

– All in-person outreach activities are temporarily suspended.

– Individual one-on-one support services are temporarily available only via phone-call or Zoom. Please contact your support worker to schedule remote appointments as needed.  

– In-person service will continue for access to our on-site Harm Reduction Distribution Program (the “Needle Exchange”) during our office hours of 10:00am – 4:00pm Monday – Friday excluding holidays.

– We are limiting the number of people in our office at any given time. The door will be locked and visitors will need to ring our doorbell for service. If we are at our capacity, visitors may need to wait outside until we have room to let them in. ‘Curbside’ is available for harm reduction supplies for any visitors who don’t wish to enter our office, or if our office is at capacity.  

We are continuing to monitor the situation and will adjust as necessary. These policies will be in effect from January 5th until January 28th, 2022, at which point we plan to re-evaluate.  We thank you for your patience and understanding. 

More Information:  

Check out these Frequently Asked Questions for more information about our adjusted program and service delivery.

Q. How do I access your space?

A: Please note that at this time, the main entrance of the Effort Square building which houses our offices (140 King St E) is closed to the public. Access to our office is only possible through the entrance at 105 Main Street East. Our office is on the lower level of the building and can be accessed via the stairs, escalators, or the elevator (located further into the building on the left-hand side of the hallway).

Please note, at this time our door will be locked even during our service hours, visitors should ring our doorbell and a member of our staff will be with you as soon as possible.

Q: What COVID 19 restrictions will be in place?

A: Please follow the directions of our staff upon entering our space. COVID 19 prevention measures we are taking include:

  • Visitors anticipating that their visit will be short (i.e. just to pick up supplies) must verbally answer COVID 19 screening questions upon entering the office. Visitors anticipating a longer visit (i.e. for an appointment with a support worker) will be asked to fill out a contact tracing/screening form.
  •  Hand sanitizer is available at First Contact.
  • Everyone entering the office including visitors and staff must wear a face mask.
  • Physical distancing of at least 2 meters (6 ft) must be maintained.
  • You may be required to wait in a room other than our main waiting room to ensure physical distancing is possible, staff will direct you to where you can wait.
  • We can only accommodate a small number of visitors in our space at a time, and it may be necessary to wait outside the office if we are at capacity.
  • People experiencing possible COVID 19 symptoms should not enter the office.

Q: Is “Curbside” pickup available for harm reduction and sexual health supplies?  

A: Yes. If you are unable to wear a face mask, or if you are not feeling well, or do not wish to enter our office space to pick up supplies, please ring our doorbell and a member of our staff will be happy to assist you when they are available.

Q: How can I access support services?  

A: Update – December 29 2021: Please note that at this time support services are temporarily only available remotely. This policy will be in effect until January 28th at which point we will re-evaluate, and make adjustments based on best practice and/or government mandate. Please contact your support worker to book remote appointments, if you need your workers contact information please visit our staff directory.

If you have any other questions or concerns, please get in touch with us at info@aidsnetwork.ca