Update: January 31st, 2022
Adjustments to our programs and services:
As the current COVID-19 Omicron variant situation continues to evolve, we are temporarily adjusting our program and service delivery. Following the lead of the new provincial guidelines, we are relaxing some of our temporary prevention measures.
– In-person meetings and services have resumed, with limited capacity.
– In-person outreach activities have resumed.
– Individual one-on-one support services are temporarily available in person or remotely.
– In-person service will continue for access to our on-site Harm Reduction Distribution Program (the “Needle Exchange”) during our office hours of 10:00am – 4:00pm Monday – Friday excluding holidays.
Check out these Frequently Asked Questions for more information about our adjusted program and service delivery.
Q: What COVID 19 restrictions will be in place?
A: Please follow the directions of our staff upon entering our space. COVID 19 prevention measures we are taking include:
- Visitors anticipating that their visit will be short (i.e. just to pick up supplies) must verbally answer COVID 19 screening questions upon entering the office. Visitors anticipating a longer visit (i.e. for an appointment with a support worker) will be asked to fill out a contact tracing/screening form.
- Hand sanitizer is available at First Contact.
- Everyone entering the office including visitors and staff must wear a face mask.
- Physical distancing of at least 2 meters (6 ft) must be maintained.
- You may be required to wait in a room other than our main waiting room to ensure physical distancing is possible, staff will direct you to where you can wait.
- We can only accommodate a small number of visitors in our space at a time, and it may be necessary to wait outside the office if we are at capacity.
- People experiencing possible COVID 19 symptoms should not enter the office.
Q: Is “Curbside” pickup available for harm reduction and sexual health supplies?
A: Yes. If you are unable to wear a face mask, or if you are not feeling well, or do not wish to enter our office space to pick up supplies, please ring our doorbell and a member of our staff will be happy to assist you when they are available.
Q: How can I access support services?
A: Support services are available both remotely and in-person with an appointment. Please note that our staff are continuing to work in alternating remote and onsite shifts at this time, and so booking an appointment is advised to ensure the worker you need to see is onsite when you need to see them – please contact your support worker directly to book appointments. If you need your workers contact information please visit our staff directory.
If you have any other questions or concerns, please get in touch with us at firstname.lastname@example.org