Programs and Services Update

June 2, 2021

Update: June 2, 2021

We are resuming some on-site programs and services 

The AIDS Network is pleased to announce that we will be resuming some on-site programs and services, beginning Monday, June 7th.  Our main office space at 140 King St E suite 101 (lower level) will be open between the hours of 10:00am and 4:00pm for access to:

– On-site Harm Reduction Distribution Program (the “Needle Exchange”)

– Individual one-on-one support services (with an appointment)

We are excited to be taking this next step as we adjust to the ‘new normal’, and we ask for your patience and cooperation in order to help keep our staff, visitors and communities healthy and safe.


More Information:  

Check out these Frequently Asked Questions for more information about our first steps towards fully resuming on-site programs and services.


Q. How do I access your space?

A: Please note that at this time, the main entrance of the Effort Square building which houses our offices (140 King St E) is closed to the public. Access to our office is only possible through the entrance at 105 Main Street East. Our office is on the lower level of the building and can be accessed via the stairs, escalators, or the elevator (located further into the building on the left-hand side of the hallway).


Q: What COVID 19 restrictions will be in place?

A: Please follow the directions of our staff upon entering our space. COVID 19 prevention measures we are taking include:

  • Visitors anticipating that their visit will be short (i.e. just to pick up supplies) must verbally answer COVID 19 screening questions upon entering the office. Visitors anticipating a longer visit (i.e. for an appointment with a support worker) will be asked to fill out a contact tracing/screening form.
  •  Hand sanitizer is available at First Contact.
  • Everyone entering the office including visitors and staff must wear a face mask.
  • Physical distancing of at least 2 meters (6 ft) must be maintained.
  • You may be required to wait in a room other than our main waiting room to ensure physical distancing is possible, staff will direct you to where you can wait.
  • We can only accommodate a small number of visitors in our space at a time, and it may be necessary to wait outside the office if we are at capacity.
  • People experiencing possible COVID 19 symptoms should not enter the office.
  • Our washrooms are currently closed to visitors.


Q: Is “Curbside” pickup available for harm reduction and sexual health supplies?  

A: Yes. If you are unable to wear a face mask, or if you are not feeling well, or do not wish to enter our office space to pick up supplies, please ring our doorbell and a member of our staff will be happy to assist you when they are available.


Q: Why are appointments required for one-on-one support services?  

A: As a part of our commitment to lowering the risk of COVID 19 transmission, our staff have been divided into smaller teams and are on a rotating schedule alternating between working from the office and continuing to work remotely. Because of this, not all our staff will be on-site at our office space every day. If you wish to see a support worker, it is very important to make an appointment to be sure the appropriate staff are in the office on the day you need to see them. See our staff directory to contact your support worker and arrange an appointment with them.


If you have any other questions or concerns, please get in touch with us at info@aidsnetwork.ca